TUCON 2011 Keynote – Saul Van Beurden – ING
ING’s Saul Van Beurden discusses the role of technology in transforming modern retail banking. What will retail banking look like in 2020? Are the foundations of a new industrial revolution in place today? Mr. van Beurden explores the rapidly changing landscape of this industry and its influence on our everyday lives. In consideration of the dramatic shift in consumer expectations, coupled with a new way of sensing, selling to, and servicing of customers, he articulates ING’s strategy to address the 21st century challenges of today. He will also illustrate the unique pairing of the company’s technological innovation with their rethink of retail banking.
